Shipping Policy

Orders placed will be dispatched within 1-5 business days.

Items will be dispatched from the Gold Coast, Queensland via Sendle.

A Tracking Number which will be emailed to you when your order is dispatched, please ensure you enter your correct email address when Checking Out to make sure you receive the email advising you of your tracking number.

It is the responsibility of the purchaser to make sure the shipping address is correct at time of ordering. The purchaser will be liable for any costs incurred due to incorrect addressed orders being returned to Stessl Boats.

Tracking –follow this link to Track your parcel – https://try.sendle.com/en-au/tracking

PLEASE NOTE: If a parcel is not collected from the post office or undelivered due to an incorrect address being provided by the customer a return cost of $14.00 will be charged to the customer – this is an Sendle charge, not a Stessl Boats charge, for a “return to sender” parcel. Should you require a returned order resent to you, an additional payment will need to be made for postage. The amount for postage will be the postage cost to send the parcel again plus return to sender charge. You will be contacted for payment before redelivery will be made. It is the responsibility of the purchaser to ensure the correct shipping address is entered into the system at the time of ordering and to claim your item.

If you have any shipping queries, please email: marketing@horizonboat.com.au and we will respond as soon as possible.